The Voip Supplier Terms and Conditions

How do the The Voip Supplier Terms of Service apply to me?

The Voip Supplier Terms of Service (“Terms”) govern your use of:

• The Voip Supplier services that you subscribe to or purchase under a service agreement or receive from or through The Voip Supplier, (“Services”); and
• any device or equipment used to access the Services or used with the Services (“Equipment”). In these Terms, “The Voip Supplier”, “us”, “we” and “our” means The Voip Supplier LLC.

How do the The Voip Supplier Terms of Service work with my service agreement and other materials made available to me?

These Terms work together with the following materials to form your complete agreement (“Agreement”) with us, and provide you with the important information you need to help you fully understand your Services:

• Your service agreement for the specific Service you subscribe to (such as call center voip, predictive dialers, sip trunking).
• Our Acceptable Use Policy, which sets out the rules, policies and limits you must abide by when using the Services.
• Our Acceptable Use Policy lists examples of prohibited activities and unlawful or inappropriate content and gives us the right to remove content and/or suspend or terminate your Services if you violate the policy.

Our Privacy Policy, which sets out our policies in relation to the collection, use and disclosure of your personal information. Our Privacy Policy details why we collect customer information, how we use it and how we share it, and specifies how to contact us if you would like more information on our personal information handling practices.
Any additional terms and conditions that may apply to a specific Service that you subscribe to or use. Any The Voip Supplier brochure or material describing your Services or products you purchase.
Your Agreement, with any amendments, is the entire agreement between you and The Voip Supplier for the applicable Services. Each Service that you subscribe to is a separate Agreement with us. If there is any inconsistency between the materials listed above and these Terms, these Terms will prevail.

Who is responsible for complying with the Agreement?

You, as account holder, are responsible for complying with the Agreement. Among other things, you are responsible for:

• all charges on your account;
• ensuring that anyone who uses Services under your account or with your authorization complies with the Agreement;
• ensuring that others do not gain unauthorized access to your account and your Services, including by protecting the security of any user names or passwords relating to your account;
• ensuring that any information you have provided to us is up-to-date and accurate, and to let us know if it changes.

May I transfer my Agreement to someone else?You will need our prior permission if you want to assign or transfer an Agreement. We may assign or transfer an Agreement or any of our rights or responsibilities under an Agreement without your permission.

You will need our prior permission if you want to assign or transfer an Agreement. We may assign or transfer an Agreement or any of our rights or responsibilities under an Agreement without your permission.

2. Service Term, Changes and Cancellation

a.What are the categories of Services covered by my Agreement?

The Services are categorized as follows:

• “Month-to-Month Services”are Services that you subscribe to on an ongoing basis, but not with a Term; and
• “Pay-Per-Use Services”are Services that you use on a per-usage basis (which may be a one-time usage, or usage for a set period of time, such as one day or one week), but not on an ongoing basis.

b. Can The Voip Supplier change my Services or my Agreement?

Yes, The Voip Supplier may change your Services or Agreement as described below.
We may change any aspect of a Month-to-Month Service and the corresponding Agreement, as long as we give you at least 30 days’ prior written notice. We may also change aspects of a Term Service and the corresponding Agreement, upon at least 30 days’ prior written notice to you. In either case, we will send you the written notice by bill message, text message, letter or e-mail and will explain the change and when it will take effect.

For Pay-Per-Use Services:

Pay-Per-Use Services are subject to availability and may be changed or cancelled by The Voip Supplier at any time without prior notice to you.

c. May I change my Services?

You may change your Services at any time by contacting us. Please note that if you wish to change a Service, you may only be able to change to a Service that is currently available in market. Also please note that any Service you remove may no longer be available for the price that you currently pay, or at all.

d.How can I cancel my Services and when does cancellation take effect?

You may cancel any or all of your Services and any corresponding Agreement at any time by contacting us. Cancellation takes effect on the day that The Voip Supplier receives notice of the cancellation, or a future date specified in that notice (if applicable), whichever is later. Applicable charges continue until that date. However, if you only cancel a Service add-on or an internet Service add-on, applicable charges continue to apply until your next billing date for that add-on.

e.What happens if I transfer my Service(s) to another service provider?

Transferring your Service(s) to another service provider is a cancellation of the applicable Service(s) and an Early Cancellation Fee may apply if the transfer results in the cancellation of a Term Service before the end of its Term. Any Service remaining on your account may be removed and/or transferred to a comparable Service plan if the Service or pricing becomes unavailable as a result of the transfer.

f.Can The Voip Supplier cancel my Services and when does cancellation take effect?

The Voip Supplier may cancel any or all of your Services or accounts and any corresponding Agreement, as long as we give you at least 30 days’ prior written notice. Applicable charges continue until the cancellation date. Unless otherwise permitted by applicable law, The Voip Supplier may cancel any or all of your Services or accounts and any corresponding Agreement, as long as we give you at least 60 days’ prior written notice. If you have subscribed to a Term Service, then we may cancel that Service:

g. Can The Voip Supplier suspend or cancel my Services without notice?

We may restrict, suspend, block, disconnect or cancel any or all of your Services, Equipment, accounts or identifiers in any way, without notice or liability to you, if:

• you are in breach of an Agreement, including for non-payment;
• you exceed your credit limit;
• you fail to provide or maintain a reasonable security deposit or other credit requirement when we ask you to;
• you agree to a deferred payment arrangement with us and fail to comply with its terms;
• you exceed our reasonable usage limits;
• you have given us false, misleading or outdated information;
• we reasonably suspect or determine that any of your account, identifiers, Services or Equipment is the subject of fraudulent, unlawful or improper usage or usage that adversely affects our operations or the use of our services, facilities or networks or those of third parties with whom we have roaming or network sharing agreements;
• you harass, threaten or abuse us or our employees or agents;
• you fraudulently or improperly seek to avoid payment to us;
• we need to install, maintain, inspect, test, repair, remove, replace, investigate, protect, modify, upgrade or improve the operation of the Services, the Equipment or our facilities or networks;
• any account or service on which your Services depend is cancelled for any reason; or
• we reasonably believe that there is an emergency or extreme circumstance that would warrant that action.

If we restrict, suspend, block, disconnect or cancel your Services or accounts:

• you must pay any amounts owing;
• we may also restrict, suspend, block, disconnect or cancel, without notice or liability, your Services under any other agreement or account that you may have with us or a The Voip Supplier affiliate (including accounts that may be in good standing);
• you may be charged for any costs incurred by us or any The Voip Supplier affiliate in connection with your breach of these Terms, including costs incurred to enforce your compliance;
• your access to emergency or accessibility services (e.g., 9-1-1) may also be restricted, suspended, blocked, disconnected or cancelled; and
• your rates for services with The Voip Supplier affiliates may change in accordance with the terms of those services.

h. Will these Terms still apply once my Services are cancelled?

Certain provisions of these Terms may still apply as they may still be relevant even after cancellation of all your Services.

3. Account, Charges and Billing Information

a. How does The Voip Supplier bill me for Services?

You will receive separate bills for your mobile Services and home Services. Service charges will start on the Activation Date and are billed in advance. Unless we both agree to a different arrangement, your billing period runs for one month, and ends on the bill date noted on the top of your bill. Your Activation Date and billing period won’t always start on the same day. When this happens, your Service charges and allotted usage are pro-rated for the period between your Activation Date and your bill date. Usage charges, such as additional data, airtime, long distance, movie or event purchases and roaming are billed after you use them. We may bill you for a charge up to 6 months from the date the charge was incurred.

b. When is my bill payment due?

Charges on your account are due and payable in full from the date of your bill. If you are paying by mail or through a financial institution, please allow adequate time for your payment to reach us before the required payment date. You are responsible for all charges on your account.

c. What if I don’t pay my bill on time?

If we do not receive payment of an amount due on your account by the specified required payment date, it will be subject to a late payment charge of 2% per month. This late payment charge will accrue on a daily basis and will be calculated and compounded monthly on the outstanding amount (26.82% per year) from the date of the first bill on which it appears until the date we receive that amount in full. You agree that we can charge any unpaid and outstanding amount, including any late payment charges, on any pre-authorized payment method on your account (e.g., a credit card or bank account withdrawal).

d. Will I be subject to any administrative charges?

We may apply administrative charges in connection with your account, including as a result of the following:

• price plan change;
• phone number (or other identifier) change;
• bill reprint requests;
• collection efforts due to non-payment;
• returned or rejected payments; and/or
• the restoral of Service.

A list of these charges is available on request, and forms part of these Terms.

e. What if I do not understand or disagree with a charge on my bill?

Any questions or discrepancies regarding charges must be reported to us within 90 days of the date of the applicable bill. Failure to notify us within this time period means that you have accepted those charges. If any of those discrepancies resulted in unauthorized or incorrect charges on your account, then we will reverse those charges within 30 days of receiving notice from you.

f. How do discounts and promotions work?

We will apply a discount, promotion or benefit to your account as long as you remain eligible for it. We may check your eligibility from time to time, and if you become ineligible to receive that discount, promotion or benefit for any reason, we may remove it, and/or transfer your Service to a comparable Service plan.

4. Deposit and Credit Requirements

a. Does The Voip Supplier require security deposits or other payment or credit requirements?

Yes, we may require a security deposit or impose other payment or credit requirements such as interim payments, mandatory prepayments, or preauthorized payments.

b. How are security deposits used?

Any security deposit you provide to us will be kept for at least 12 months, unless your Services are cancelled sooner. After 12 months, we may release and apply the security deposit against your account balance if we determine that your payment history has been satisfactory or that you have otherwise met our financial criteria for the return of the security deposit. We may apply your security deposit toward your account if you do not pay your bill and we may require you to replenish the security deposit after use. We will notify you when we apply all or part of any security deposit. We will return to you any security deposit with applicable interest within 30 days of cancellation of your Services or once we have determined that the conditions for returning the security deposit have been met.

c. Will The Voip Supplier impose a credit limit on my account?

Upon notice to you, we may assign or change a credit limit on your account at any time. Service may be suspended at any time to any and all of your accounts if your balance, including unbilled usage and pending charges, fees and adjustments, exceeds this limit. Recurring service charges continue to apply during any suspension of Services.

5. Your Use of the Services

a. Do I own my phone number?

You do not own any phone number, e-mail address or other identifier assigned to you. We may change or remove an identifier at any time.

b. Does The Voip Supplier monitor the content that I transmit when I use the Services?

We have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment. We may also access or preserve content or information to comply with legal process in United States of America or foreign jurisdictions, operate the Services, ensure compliance with an Agreement, or protect ourselves, our customers or the public.

c. What are my responsibilities relating to the Services, and The Voip Supplier or third party software or content?

All trademarks, copyright, brand concepts, names, logos and designs that we use are intellectual property assets, registered or otherwise, of or used under license from The Voip Supplier LLC. or of one of its affiliates. All are recognized as valuable assets of their respective owners, and you May not display, copy or use them in any manner for commercial or any Other purpose. The Services and any software or content that you receive or purchase through The Voip Supplier or our third party storefronts is for your own personal, lawful, non-commercial use. You agree that you will only use the Services and this software and content in accordance with your applicable Agreement and any applicable licence agreements.
Without limiting the previous paragraph, please note that you may not:

• copy, distribute, transfer or sell any of this software or content;
• modify, alter or tamper with any of this software or content;
• reverse engineer, decompile or disassemble any of this software;
• attempt to defeat, avoid, by-pass, remove, deactivate or otherwise circumvent any software protection mechanisms.

The Services and this software and content remains our property or that of our licensors or content providers, as applicable. Except for the limited rights explicitly granted to you, all right, title, interest and intellectual property rights in and to the Services and this software and content are retained by their respective owners and are protected by applicable trademark, copyright and/or other intellectual property laws and treaties. You must take reasonable steps to protect the Services and this software and content from theft, loss or damage.
Please be aware that software or content may from time to time automatically and, without notice to you, cause your Equipment to access the internet incurring data usage and/or overage charges.

6. Prepaid Service

a. If I am a prepaid customer, how can I check my prepaid mobile usage balance?

You can check your usage balance from logging into portal.thevoipsupplier.com.

b. If I change my mind about adding to my prepaid balance, can I get a refund?

No. Deposits into your account for prepaid mobile Services are non-refundable.

c. What if I don’t use my prepaid Service on a regular basis?

If your prepaid mobile account balance remains at $0 for 6 consecutive months or if required payments toward your account are not made or are returned, for any reason, your prepaid account will be deactivated. Please also note any prepaid balance may have an expiry date as indicated.

d. Other than usage charges, are there any additional fees associated with prepaid mobile Service?

7. Your Privacy

a. How does The Voip Supplier protect my privacy?

How does The Voip Supplier protect my privacy? The Voip Supplier is committed to protecting your privacy and we take all reasonable steps to ensure that your personal information is safe and secure in compliance with applicable privacy laws and regulations. For more information, please see the The Voip Supplier Commitment to Protecting Customer Privacy and our full Privacy Policy available at The Voip Supplier.ca/privacy.

8. Warranties and Limitation of Liability

Please note that the term “The Voip Supplier Parties” includes The Voip Supplier and its affiliates, partners, licensors, dealers, representatives, suppliers and agents (and their respective employees, officers, directors, shareholders and representatives).

a. Are there any warranties on the Equipment?

The Equipment may be covered by a manufacturer’s or other warranty. Please see the materials accompanying your Equipment for warranty information and details, including coverage, duration and how you may make a claim under the warranty. There may also be optional Equipment protection programs made available to you from time to time.

b. Are there any warranties on the Services?

The Services that The Voip Supplier provides may be impacted by factors beyond The Voip Supplier’s reasonable control. For this reason, you acknowledge and understand that the Services or access to the Services, including 9-1-1, public alerts or special needs services, may not function correctly or at all in the following circumstances:

• if your Equipment fails, is not configured correctly or does not meet The Voip Supplier’s requirements;
• if you install certain third party applications on your Equipment;
• in the event of a network outage or extended power failure;
• if you tamper with or, in some cases, move the Equipment; or
• following suspension or cancellation of your Services or account.

To the maximum extent permitted by applicable law:

• The Voip Supplier Parties do not guarantee or warrant the performance, availability, coverage, uninterrupted use, security, pricing or operation of the Services, the Equipment or any products, content, applications, software, services, facilities, connections or networks used or provided by us or third parties (collectively, the “Offering” );
• The Voip Supplier may limit the amount of an Offering that you may purchase;
• you bear the entire risk as to the use, access, transmission, availability, reliability, timeliness, quality, security and performance of the Offering;
• the The Voip Supplier Parties do not make any express or implied representations, warranties or conditions, including warranties of title or non-infringement, or implied warranties of merchantable quality or fitness for a particular purpose, with regard to the Offering.

c. Are there any additional limitations of liability that apply, including in relation to 9-1-1 emergency services?

We are not liable for:

• libel, slander, defamation or the infringement of copyright arising from material or messages transmitted over our network from your property or premises or recorded by your equipment or our equipment; damages arising out of your act, default, neglect or omission in the use or operation of equipment that we provide;
• damages arising out of the transmission of material or messages over our network on your behalf, which is in any way unlawful; or
• any act, omission or negligence of other companies or telecommunications systems when their facilities are used in establishing connections to or from your facilities and equipment. Except in cases where negligence on our part results in physical injury, death or damage to your property or premises, our liability for negligence related to the provision of 9-1-1 emergency services on a mandatory basis is limited to the greater of $20 and
• times the amount, if any, you would otherwise be entitled to receive as a refund for the provision of defective Service under an Agreement. However, our liability is not limited by this Section in cases of deliberate fault, gross negligence or anticompetitive conduct on our part or in cases of breach of contract where the breach results from our gross negligence.

d.Are there any circumstances under which I would have to compensate The Voip Supplier?

You will indemnify and hold harmless the The Voip Supplier Parties from and against any claims, losses, damages, costs and expenses (including, without limitation, reasonable legal fees and other litigation expenses) incurred by the The Voip Supplier Parties relating to your violation, alleged violation or misappropriation of any intellectual property, industrial, contractual, privacy or other rights of a third party or any alleged libel or slander by a third party against you.

9- General

a. How can I resolve a complaint or dispute with The Voip Supplier?

If you have a concern that was not resolved, then we invite you to submit a Share a Concern form (located at The Voip Supplier.ca/contactus) and we’ll respond within 1 business day. If you’re not satisfied with the resolution by one of our management team members, then you also have the option to speak to our Office of the President or even directly with the Ombudsman office.

b. What laws apply to these Terms and the rest of my Agreement?

Each Agreement is governed by any applicable laws of United States of America and by the laws of the province in which your billing address is located and you submit to the jurisdiction of the courts of that province. However, if your billing address is outside of Canada, that Agreement is governed by the laws of the province of Ontario and you submit to the jurisdiction of the courts of Ontario. Rights and remedies may vary by province.

Acceptable Use Policy

Please direct any questions or comments regarding this Acceptable Use Policy (“AUP” ) and complaints of violations of this AUP by subscribers to internetabuse@thevoipspplier.com . Except where otherwise indicated, “you” and “your” means you and every person who uses the Services through your account.

Introduction

When using our services, the Equipment, our facilities or networks and any products, content, applications or services in conjunction with the Services or Equipment, you must comply with all applicable laws, and our policies, rules and limits including this AUP. This AUP supplements and is incorporated into the The Voip Supplier Terms of Service (the “Terms” ), which accompanies this AUP. It is also available at thevoipsupplier.com/terms . Unless otherwise defined in this AUP, defined terms have the meanings given to them in the Terms.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD IMMEDIATELY STOP USING THE SERVICES AND NOTIFY The Voip Supplier THAT YOU ARE TERMINATING THE SERVICES.

Prohibited Activities

Without limitation, you may not use (or allow anyone else to use) our Services to:

1. use, possess, post, upload, transmit, disseminate or otherwise make available content that is unlawful or violates the copyright or other intellectual property rights of others (as described in more detail below);
2. participate in any illegal soliciting or gaming schemes;
3. attempt to use the Services in such a manner so as to avoid incurring charges for usage;
4. participate in any fraudulent activities, including impersonating any person or entity or forging anyone else’s digital or manual signature. You assume all risks regarding the determination of whether material is in the public domain;
5. access the Internet via the Services using Internet Protocol (IP) addresses other than the IP address(es) assigned to you by us;
6. invade another person’s privacy, collect or store personal data about other users, or stalk or harass another person or entity;
7. access any computer, software, data or any confidential, copyright protected or patent-protected material of any other person, without the knowledge and consent of that person, or use any tools designed to facilitate access, such as “packet sniffers” ;
8. upload, post, publish, deface, modify, transmit, reproduce, distribute in any way or otherwise make available information, software or other material protected by copyright or other proprietary or contractual right (such as a non-disclosure agreement) or related derivative works, without obtaining permission of the copyright owner or right holder;
9. use, reproduce, distribute, sell, resell or otherwise exploit the Services or content we provide or which you obtain through the Services for any commercial purposes;
10. copy, distribute, sub-license or otherwise make available any software or content we provide or make available to you or which you obtain through the Services, except as authorized by us;
11. alter, reproduce, or tamper with the Services or any function, component or identifier of your Equipment, that is not meant to be altered, reproduced or tampered with;
12. restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet, the Services or any Equipment used to connect to the Services, or create an unusually large burden on our networks or third party networks for which we have network sharing agreements, including, without limitation, posting, uploading, transmitting or otherwise making available information or software containing a virus, lock, key, bomb, worm, Trojan horse or other harmful, limiting, destructive or debilitating feature, distributing mass or unsolicited e-mail (“spam” ) or other messages, or otherwise generating levels of traffic sufficient to impede others’ ability to send or retrieve information, or to use the Services in an abusive manner in connection with any unlimited packages, options or promotions;
13. disrupt any backbone network nodes or network service, or otherwise restrict, inhibit, disrupt or impede our ability to monitor or deliver the Services, any transmissions or data;
14. interfere with computer networking or telecommunications service to or from any Internet user, host, provider or network, including, without limitation, denying service attacks, overloading a service, improperly seizing or abusing operator privileges (“hacking” ), or attempting to “crash” a host;
15. use the Services for anything other than your own personal purposes (such as reselling the Services, providing Internet access or any other feature of the Services to any third party) or share or transfer your Services without our express consent;
16. operate a server in connection with the Services, including, without limitation, mail, news, file, gopher, telnet, chat, Web, or host configuration servers, multimedia streamers or multi-user interactive forums;
17. impersonate any person or entity, including, without limitation, The Voip Supplier official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
18. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services; or
19. port scan a person’s computer or wireless device without that person’s consent, or use any tools designed to facilitate these scans.

Unlawful or Inappropriate Content

The Voip Supplier Party reserves the right to move, remove or refuse to post any content, in whole or in part, that it, in its sole discretion, decide are unacceptable, undesirable or in violation of the Terms or this AUP.
This includes, without limitation:

1. obscene, profane, pornographic content;
2. defamatory, fraudulent or deceptive statements;
3. threatening, intimidating, abusive or harassing statements;
4. content that violates the privacy rights or intellectual property rights of others;
5. content that unlawfully promotes or incites hatred;
6. content that is otherwise offensive or objectionable; or
7. any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any municipal, provincial, federal or international law, order or regulation. For purposes of this AUP, “content” refers to all forms of communications including, without limitation, text, graphics (including photographs, illustrations, images, drawings, logos), executable programs, audiovisual recordings, and audio recordings.

Security

As set out above, you are responsible for any misuse of the Services, by you or by any other person with access to the Services through your Equipment or your account. Therefore, you must take steps to ensure that others do not gain unauthorized access to the Services through any means, including, without limitation, wireless networking. The Services may not be used to breach the security of another user or to attempt to gain access to any other person’s equipment, software or data, without the knowledge and consent of such person. Additionally, the Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account, including, without limitation, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. You may not disrupt the Services. The Services also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. In particular, The Voip Supplier recommends against enabling file sharing of any sort. The Voip Supplier recommends that any files or services you do choose to make available for remote access be protected with a strong password or as otherwise appropriate. You agree to treat as confidential all access codes, personal identification numbers and/or other passwords that we may provide to you for use with the Services.

Unsolicited Communications

As set out above, the Services may not be used to send unsolicited, bulk or commercial messages or for any other unsolicited communications. This includes, without limitation, using automatic dialing and announcing devices to or otherwise make unsolicited voice or facsimile calls and bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such communications may only be directed to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you. The Services may not be used to collect responses from unsolicited e-mail messages sent from accounts on other Internet hosts or e-mail services that violate this AUP or the acceptable use policy of any other Internet service provider. Moreover, unsolicited e-mail messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing e-mail headers is prohibited. You may not reference any The Voip Supplier network (for example, by including “Organization: The Voip Supplier” in the header in any unsolicited e-mail even if that e-mail is not sent through a The Voip Supplier network. “Mail bombing” is prohibited. That is, you may not send numerous copies of the same or substantially similar messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or account. The propagation of chain letters is similarly prohibited, whether or not the recipient wishes to receive such mailings. The Voip Supplier is not responsible for the forwarding of e-mail sent to any account that has been suspended or terminated. Such e-mail will be returned to sender, ignored, deleted, or stored temporarily, at The Voip Supplier’s sole discretion.

User-Generated Content Services

“User-Generated Content Services” or “UGC Services” refers to any services that allow an end user to post, upload or generate content online to be shared with a limited or unlimited number of recipients and may include, without limitation: newsgroups, online forums, message boards, chat programs, wiki’s, photo sharing services, customer review sites, video sharing services, blogs and web hosting.

Any User-Generated Content Services accessed through the Services must be used in accordance with the following:

1. you must comply with the UGC Service’s written charter, policies or FAQs;
2. you may only post advertisements, solicitations, or other commercial messages in the UGC Service if that service’s charter, policies or FAQs explicitly permit them;
3. you are responsible for determining the policies of the UGC Service before using it;
4. you must adhere to daily volume, file size and format restrictions of any UGC Service;
5. unless otherwise specified in the UGC Service’s charter, policies or FAQs, you must not forge, alter or remove any information from the UGC Service;
6. the The Voip Supplier Parties have no obligation to monitor the content of any UGC Service and the The Voip Supplier Parties are not liable for any claims, losses, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, costs and expenses arising out of or relating to the content of any such service;
7. you must not use the UGC Service to perform “flooding”, which refers to deliberately repeating actions in quick succession in order to fill the screens of other Internet users with text or other content;
8. any device connected through the Services may not maintain more than two simultaneous chat connections including, without limitation, the use of automated programs, such as “bots” or “clones”. Automated programs may not be used when the account holder is not physically present at the device;
9. you must not use the Services to send messages that disrupt another user’s equipment, software, hardware or user display; and
10. you must not forge, alter or obscure your identity (other than using a nickname) while participating in the UGC Service.

Usage, Data Storage and Other Limitations

You must comply with the then current usage, data storage and other limitations on your applicable Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscriber’s use of the Services, nor represent (in the sole judgment of The Voip Supplier) an unusually large burden on our networks or third party networks for which we have roaming or network sharing agreements. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede The Voip Supplier’s ability to deliver the Services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components. You may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of The Voip Supplier. The Services are consumer products designed for personal purposes. For example, the Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the Services. You may not provide network services to others via the Services. In addition, you are prohibited from running servers for mail, http, ftp, irc, and dhcp, and multiuser interactive forums.

Your use of the Services may be subject to a usage limit, as set out in your Agreement. If you exceed that limit, you may be subject to additional usage charges.

Network Management

We reserve the right to manage our networks (or third party networks for which we have roaming or network sharing agreements) in order to optimize their efficiency for the benefit of our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, and protocol filtering. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers. For details on our network management practices check out our network policy .

Violation of this Acceptable Use Policy

As set out in the Terms, we have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment; and to access or preserve content or information in accordance with the Terms. We prefer to advise subscribers of inappropriate behavior and any necessary corrective action. However, if the Services are used in a way that we, in our sole discretion, believe violates this AUP, any of the The Voip Supplier Parties may take any responsive actions they deem appropriate. Such actions may include, without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate suspension or termination of all or any portion of the Services or your account. The The Voip Supplier Parties will have no liability for any such responsive actions. The above described actions are not exclusive remedies and the The Voip Supplier Parties may take any other legal or technical action deemed appropriate. Upon termination of an account, any of the The Voip Supplier Parties are authorized to delete any files, programs, data and e-mail messages associated with such account. The failure to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. If any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This AUP shall be exclusively governed by, and construed in accordance with the governing law provision set out in the Terms.

Complaints

Please direct any complaints of violations of this AUP to internetabuse@The Voip Suppliermobile.ca or contact us at 1-888-481-3436. Questions or complaints, concerning third party content should be addressed to the applicable content provider.

© 2017 07/16

The Voip Supplier Management Policy

Why does The Voip Supplier manage traffic on its network?

The Voip Supplier is committed to ensuring the best possible online experience for all our valued customers.

How Does The Voip Supplier manage its network?

The Voip Supplier uses a variety of network management techniques. These techniques have evolved as the Internet has changed. We continue to manage the network to limit spam, viruses and other security threats.

Privacy Policy

The Voip Supplier COMMITMENT TO PROTECTING CUSTOMER PRIVACY

This policy applies to The Voip Supplier LLC, which is referred to here as The Voip Supplier.

At The Voip Supplier, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.

Who is responsible for The Voip Supplier’s Privacy Policy?

TVS has appointed a Chief Privacy Officer (CPO) who oversees privacy compliance for the The Voip Supplier LLC. The CPO has a team that takes responsibility for the day-to-day compliance, including the collection, use, and disclosure of personal information.

Why does The Voip Supplier collect personal information?

Your relationship with The Voip Supplier means that we collect and use account and personal information about you. This information helps The Voip Supplier manage our business operations for the following reasons:

• To deliver you the products and services you have purchased from us, and to bill you and collect payment for those products and services.
• To understand your needs and make customized information available regarding other products and services offered by The Voip Supplier and our agents, dealers and related companies, or trusted third parties that may be of interest to you.
• To provide tailored service to you. For example, we may use account information about to you improve your interactions with us or provide a positive and personalized customer experience.
• To perform analytics, administer surveys, or request feedback to improve and manage our relationship with you.
• To ensure the The Voip Supplier network is functioning and protect the integrity of our network.
• To confirm or authenticate your identity and ensure your information is correct and up-to-date.
• To comply with legal obligations and regulatory requirements.

We will also collect information from third-party credit agencies and affiliates, to manage credit and business risks; collect an outstanding debt; detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity.

We may also collect personal and account information about you to evaluate your eligibility for other products and services offered by The Voip Supplier to assess your eligibility for their products or services.

We may also collect personal information about you for other purposes from time-to-time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.

How does The Voip Supplier obtain consent?

Your consent to the collection, use, or disclosure of your account and personal information may be implied or express, through written, oral, electronic or any other method.

The choice to provide The Voip Supplier with your consent is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.

What can The Voip Supplier do with my account and personal information?

The Voip Supplier will only use your account and personal information to fulfill the purpose for which it was collected. For example, we may use your information in the following ways:

• To offer you products and services that we think you may find attractive.
• To allow The Voip Supplier to directly provide you offers about their products and services.

When will The Voip Supplier disclose information about me?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside of The Voip Supplier without your consent in the following limited circumstances:

• To a person who, in our reasonable judgement, is seeking the information as your agent.
• To a service provider or other agent retained by us, such as a credit reporting agency, for account management, the collection of past due bills on your account, or to evaluate your creditworthiness.
• To a service provider or third party that is performing administrative functions for us to manage our customer accounts.
• To another organization for fraud prevention, detection or investigation if seeking consent from you would compromise the investigation.
• To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.
• To a public authority or agent of a public authority if it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
• To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health or security of an individual and that the danger could be avoided or minimized by disclosure of the information.
• To a third party who may be interested in buying The Voip Supplier assets and personal customer must be shared in order to assess the business transaction.

We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.

We may also de-identify, aggregate or anonymize information about our customers to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers. Such information may also be shared with third parties for other analytical purposes, but will not personally identify any individual and therefore is not subject to our privacy policy.

How long will The Voip Supplier retain my personal information?

The Voip Supplier will only retain your personal or account information for as long as necessary to fulfill the purpose for which it was collected or for sufficient time to allow you access to the information if it was used to make a decision about you or your account. Information that is no longer required by us will be destroyed or de-identified.

What if I disagree with the accuracy of my personal information The Voip Supplier has about me?

The Voip Supplier ensures that customer information is accurate, complete and up-to-date. You may ask to review the information we have about you at any time. You can challenge its accuracy and completeness and request amendments, as appropriate, by contacting our CPO.

Where will my personal information be stored?

Account and personal information about our customers may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards, but may be subject to the laws of the jurisdiction where it is held.

How will The Voip Supplier ensure my personal information is kept safe?

The Voip Supplier has rigorous security and safeguard processes and procedures to ensure customer information remains safe from theft, loss or unauthorized access.

The CPO and delegates ensure that The Voip Supplier is responsible for all customer information in our possession and control, and we ensure that there is a comparable level of protection for information that is processed for us by third parties.

How can I get more information?

We have appointed a CPO who can be contacted if you have any questions, concerns or complaints about how we collect, use, or disclose your personal information.

How can I access my personal information that is retained by The Voip Supplier?

You can access your personal information retained by contacting our CPO by email at privacy@thevoipsupplier.com or in writing at Chief Privacy Officer, The Voip Supplier LLC, 8 The Green Suite #7879, Dover, DE 19901, United States.

How to Contact The Voip Supplier?

The Voip Supplier customers can update their marketing preferences at thevoipsupplier.com/consumer/unsubscribe or have their account marked “Do Not Contact” by contacting a The Voip Supplier customer service representative at 866-VOIP-948.