Troubles & Disadvantages of using a Bad VoIP Provider

The noise and static, the disconnecting calls and hang-ups, angry agents and irate customers? Who hasn’t been there? The effects of choosing a bad VOIP provider go a long way. It not only affects your agent’s sales capabilities, it also affects trust levels of your clients (permanently). After all, who would trust a company that sounds like a radio or has the voice coming in pieces?

For setups claiming to be operational from or providing services to clients from countries where exceptional telephony quality is something expected for sure in every call, poor voice quality immediately raises a flag on the repute, reliability, and trustworthiness of your company.

CHOOSE QUALITY VOIP SERVICE PROVIDED BY THE VOIP SUPPLIERS

The EFFECTS of HANG-UPS:
The rate of hang-ups is something that almost all call center owners and managers are always worried about. Every bounced or hung up call means “lost business”. The poor call quality or connectivity would lead to your hanging-up on your company if this happens on a call you were taking yourself. Who is interested in listening to bleeps and gibberish. And all of this happens in the short span that you have available for attracting new prospects.

IF THIS HAPPEN TO YOU, IT’S TIME TO CHANGE YOUR VOIP PROVIDER. TAKE A FREE TRIAL BY THE VOIP SUPPLIERS TODAY

And trust me on this, a bad VOIP provider goes an extra mile than just providing poor services. The industry is full of complaints, where rogue VOIP suppliers have over charged them, bound them in unfair contracts, regardless of satisfaction levels and have asked for penalties for leaving when they are fed up. They have zero interest in your business flourishing. They are only in it for the money.

STOP GETTING ROBBED, DIFFERENTIATE BETWEEN QUALITY VOIP SERVICE

The question is, can you afford such a provider? Most call centers start small. The budgets are limited and the difference between going broke and running a successful operation is a very thin line. Making a bad choice early on can be devastating. And it can actually be much worse if you are an established setup and make the wrong choice. Your running empire can be in shambles in days.

BAD VoIP PROVIDER = TERRIBLE CUSTOMER SERVICE

A bad provider would also make sure terrible customer service. You will be kept on hold for hours at a stretch to resolve simple issues, would be given a cold shoulder every time you call and problems will be brushed off as trivial.

CONCLUSION:

A sincere advice would be to trust established companies with solid track records, with reviews that don’t sound fishy. Give them a trial run if possible and don’t sign long-term contracts without having tested their services.

Contact the VOIP supplier today, they will allocate you a dedicated account manager from the start, with 24/7 in-house support. No lies about where they operate from and take pride in providing a top-tier network. The range of products offered is unmatched and making choices is easy. So get in touch today and avoid falling for the “cheapest, no matter what” rogue providers.

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